Terms of service

TERMS & CONDITIONS

Last Updated: 22/07/2026
Welcome to Ladymade.
These Terms & Conditions govern your access to and use of the website ladymade.co.in and the purchase of products from Ladymade, operated by Ladymade Lifestyles Pvt Ltd.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.
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1. About Ladymade
Ladymade is a women's fashion and workwear brand operated by:
Legal Entity: Ladymade Lifestyles Pvt Ltd
 Brand Name: Ladymade
 Website: ladymade.co.in
 Email: support@ladymade.co.in
 Customer Support: 9137386766
 Registered Office: Reg: 2104, Fortune Heights, Siddharth Nagar, behind Siddharth Hospital, Goregaon (Mumbai), Goregaon West, Mumbai- 400104. Maharashtra.
Ladymade offers women's clothing, including workwear, office wear, smart casuals and other fashion products through its online store.
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2. Eligibility
By using this website or placing an order, you confirm that:
●    You are legally capable of entering into a binding contract under applicable Indian law.
●    The information provided by you is accurate and complete.
●    You are using the website for lawful purposes.
●    You will not use the website for any fraudulent, unlawful, abusive, or unauthorised activity.
If you are under the age of 18, you may use this website only under the supervision and involvement of a parent or legal guardian.
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3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.
However:
●    Actual colours may vary slightly depending on your device screen and display settings.
●    Minor variations in fabric texture, colour, stitching, or finish may occur.
●    Product measurements may have a reasonable manufacturing tolerance.
●    Product availability may change without prior notice.
We reserve the right to correct errors, update product information, or modify product details at any time.
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4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may:
●    Cancel the affected order or product;
●    Contact you regarding an alternative solution; or
●    Process a refund for the unavailable product.
If an order is cancelled by us, any payment already made for the cancelled order will be refunded in accordance with our Refund Policy.
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5. Prices and Taxes
All product prices displayed on the website are in Indian Rupees (INR).
Prices may include applicable taxes where specified.
Ladymade reserves the right to change product prices at any time without prior notice. However, the price applicable to your order will generally be the price displayed at the time your order is successfully placed, subject to correction of any obvious pricing error.
Shipping charges, where applicable, will be displayed during checkout or as otherwise stated on the website.
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6. Orders
When you place an order on our website:
1.    You select the products you wish to purchase.
2.    You provide the required delivery and contact information.
3.    You select an available payment method.
4.    You submit your order.
5.    You receive an order confirmation.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to cancel or refuse an order in circumstances including:
●    Product unavailability;
●    Incorrect product or pricing information;
●    Suspected fraud or misuse;
●    Incorrect or incomplete delivery information;
●    Repeated failed delivery attempts;
●    Unusual or suspicious order activity; or
●    Any other legitimate business or legal reason.
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7. Payment
We may offer payment methods including:
●    Online payments through available payment gateways;
●    Credit and debit cards;
●    UPI;
●    Net banking;
●    Wallets, where available; and
●    Cash on Delivery (COD), where available.
Payment processing may be handled by third-party payment service providers. Your use of those payment methods may also be subject to the terms and policies of the respective payment provider.
Ladymade does not store complete card details on its own servers unless legally and technically permitted and required.
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8. Cash on Delivery
Where Cash on Delivery is available:
●    COD availability may depend on your delivery location, order value, product category, or other operational factors.
●    We may contact you to verify your order before dispatch.
●    Orders may be cancelled if verification cannot be completed.
●    Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.
Any COD charges, where applicable, will be displayed at checkout.
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9. Shipping and Delivery
Orders are shipped to serviceable locations within India.
Estimated delivery timelines displayed on the website are indicative and may vary due to:
●    Shipping location;
●    Courier delays;
●    Weather conditions;
●    Public holidays;
●    Operational disruptions;
●    Incorrect address information;
●    Events beyond our reasonable control.
Ladymade is not responsible for delays caused by circumstances beyond its reasonable control.
You are responsible for providing accurate delivery information, including your name, address, PIN code, email address, and phone number.
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10. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.
Please review that policy before placing an order.
Any return or exchange may be subject to conditions including:
●    Product being unused;
●    Product being unworn;
●    Original tags remaining attached;
●    Product being returned in original condition and packaging;
●    Return request being raised within the applicable return period; and
●    Product not being damaged, washed, altered, stained, or used.
The specific eligibility requirements and applicable timelines are provided in our Return & Refund Policy.
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11. Incorrect, Damaged or Defective Products
If you receive:
●    A wrong product;
●    A damaged product; or
●    A product with a manufacturing defect,
please contact us within the time period specified in our Return & Refund Policy.
We may request photographs, videos, packaging details, or other information to assess the issue.
Subject to verification, we may offer an appropriate remedy, which may include replacement, exchange, refund, or another resolution permitted under applicable law and our policies.
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12. Order Cancellation
Cancellation requests may be accepted only before the order is processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
If a prepaid order is successfully cancelled, the applicable refund will be processed according to our Refund Policy.
For COD orders, cancellation may be subject to order processing status.
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13. Website Content and Intellectual Property
All content on this website, including:
●    Ladymade name and logo;
●    Product photographs;
●    Product descriptions;
●    Graphics;
●    Videos;
●    Text;
●    Website design;
●    Layout;
●    Branding;
●    Software; and
●    Other materials,
is owned by or licensed to Ladymade Lifestyles Pvt Ltd unless otherwise stated.
You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit any content without our prior written permission.
The Ladymade name, logo, designs, branding, and related intellectual property may not be used without permission.
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14. Prohibited Use
You agree not to use our website to:
●    Violate any applicable law;
●    Commit fraud;
●    Impersonate another person;
●    Submit false information;
●    Attempt unauthorised access to our website or systems;
●    Introduce viruses, malware, or harmful code;
●    Scrape, copy, or extract website content without permission;
●    Interfere with website security;
●    Use automated systems to access the website improperly;
●    Infringe intellectual property rights; or
●    Engage in any activity that may harm Ladymade, its customers, or its systems.
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15. Third-Party Services and Links
Our website may use third-party services, including payment gateways, logistics providers, analytics services, advertising platforms, and other technology providers.
We may also provide links to third-party websites.
Ladymade is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
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16. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
●    Available;
●    Error-free;
●    Secure;
●    Free from viruses; or
●    Free from interruptions.
We may temporarily suspend, modify, restrict, or discontinue any part of the website for maintenance, security, technical, operational, or business reasons.
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17. Limitation of Liability
To the extent permitted by applicable law, Ladymade Lifestyles Pvt Ltd shall not be liable for losses arising from:
●    Temporary website unavailability;
●    Delays caused by third-party logistics providers;
●    Events beyond our reasonable control;
●    Incorrect information provided by the customer;
●    Unauthorised access resulting from the customer's failure to protect their account or device; or
●    Use of third-party websites or services.
Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.
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18. Events Beyond Our Control
We shall not be responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including:
●    Natural disasters;
●    Floods;
●    Fire;
●    Epidemics or pandemics;
●    War;
●    Government restrictions;
●    Strikes;
●    Transportation disruptions;
●    Internet or technical failures; or
●    Other unforeseen circumstances.
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19. Customer Communications
By placing an order or providing your contact details, you agree that we may contact you regarding:
●    Order confirmation;
●    Payment;
●    Shipping;
●    Delivery;
●    Returns or exchanges;
●    Customer support; and
●    Other service-related communications.
Marketing communications will be handled in accordance with applicable law and your available communication preferences.
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20. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
Please review the Privacy Policy before using our website or placing an order.
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21. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
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22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction of competent consumer forums, courts located in Mumbai, Maharashtra shall have jurisdiction over disputes arising in connection with these Terms.
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23. Grievance Redressal
If you have a complaint or concern regarding our website, products, services, or an order, please contact us:
Grievance Officer: Ajinkya Tambe
 Email: support@ladymade.co.in
 Phone: 9137386766
 Address: Reg: 2104, Fortune Heights, Siddharth Nagar, behind Siddharth Hospital, Goregaon (Mumbai), Goregaon West, Mumbai- 400104. Maharashtra.
We will endeavour to review and address complaints in accordance with applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail, including single-brand retailers, and prescribe consumer-protection obligations for covered e-commerce entities.
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24. Contact Us
For questions regarding these Terms & Conditions, please contact:
Ladymade Lifestyles Pvt Ltd
 Brand: Ladymade
 Email: support@ladymade.co.in
 Phone/WhatsApp: 9137386766
 Registered Office: Reg: 2104, Fortune Heights, Siddharth Nagar, behind Siddharth Hospital, Goregaon (Mumbai), Goregaon West, Mumbai- 400104. Maharashtra.